Order & Payment

Do you only sell online? 
Yes we sell our products on our online store perfectbalance.trainning. We do not currently have physical location stores.


Do you take phone orders? 
We will only accept orders by phone when placed for b2b purposes.


What if the item I want to buy is out of stock? 
We will always do our best to keep our online shop as stocked as possible. If there's an item that you want that is out of stock, trust us, we are diligently working to get this item back in stock. Keep checking back!


What are my payments option? 
On our online shop we only accept payment by credit/debit card. Visa and MasterCard.


When will I be charged for my bill? 
We will process the payment directly to your credit card at the same moment you confirm your order on our online shop.


What currency is the site in? 
All our prices are in Euros (€) and we do not handle any other currency payments.


What if I am ordering with an international credit card? 
The charges in your credit card will reflect the conversion from your local currency to Euros (€).

Additionally your credit card company may charge you an internationally fee for this transaction. To find out more please check with your credit card company prior to placing your order.


How do I change or cancel my order? 
If you need to change or cancel your order, please contact us immediately at customerservice@perfectbalance.training. All orders that have been canceled before being processed/shipped will be refunded to your credit card after a few business days. We are not able to cancel an order after it has already been processed/shipped. We are happy to refund your credit card once the order is returned back to us. Please see return policy for details.